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Luxury retailers – how damaging can poor delivery be?

Rhea - 29.01.2016

In the luxury sector, brand image is so painstakingly crafted that it’s surprising that delivery isn’t a bigger concern for retailers. After all, for many shoppers, it’s the parting experience they have with the brand. Do it badly and it’s the retailer’s reputation that will suffer. In the second of our series of posts highlighting the impact of good and bad delivery on brand reputation, we’ve spoken to two of our customers to hear whether the shipping of their luxury purchases changed their opinion of the retailer.

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Free Download 2015 Research Report on International Trading

Rhea - 23.09.2015

For the last two years, Internet Retailing Magazine have conducted research specifically into the area of international expansion among retail businesses, and Electio were proud to sponsor their 2015 International Report. The 2015 research report delves deep into retailers' strategies for international trading, expansion in this area and the challenges and opportunities faced. Download your copy of this report for free.

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How 140 Characters Can Ruin Your Reputation

Rhea - 23.06.2015

Your brand reputation can take years to build but no time at all to destroy. Facebook, Twitter, Instagram or any other social media site offers the opportunity for growth but can also give the unfortunate side-effect of impacting your brand and taking a bite out of your business. Here we examine how, if it’s not effectively managed, social media can ruin your reputation, and how to minimise the risk to your brand.

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