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Are retailers delivering their Sunday best?

Lee - 20.10.2016

Retailers who can’t deliver what their customers want are destined for failure. Our latest research piece explores what customers really want from Sunday delivery and what retailers are doing about it.

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EU Referendum latest: we’re making our minds up

Susie - 24.05.2016

There is just under a month to go until Britain goes to the polls to decide whether we should stay in or leave the EU. Latest polling from YouGov has the Remain camp on a narrow 4 point lead and falling numbers of people who are unsure how they’ll vote. If you’re still gasping for some facts in amongst the political posturing and propaganda, there’s still time to download our ebook which outlines the case for and against Brexit and how it could affect the ecommerce industry. We’ve summarised the main business arguments for you here. Whether you vote with your corporate or personal hat on is, of course, entirely up to you.

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How do online retailers deal with returns? We send in the mystery shoppers

Tom - 11.03.2016

Shopping online has its perks. Avoiding the Saturday crowds, convenience, and more choice in terms of availability, just to name a few. However, sometimes people are put-off because when it comes to returns, they think it would be easier to take an item back to the shop, rather than going through what they imagine is a complicated process. In the past, they were probably right.

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Luxury retailers – how damaging can poor delivery be?

Rhea - 29.01.2016

In the luxury sector, brand image is so painstakingly crafted that it’s surprising that delivery isn’t a bigger concern for retailers. After all, for many shoppers, it’s the parting experience they have with the brand. Do it badly and it’s the retailer’s reputation that will suffer. In the second of our series of posts highlighting the impact of good and bad delivery on brand reputation, we’ve spoken to two of our customers to hear whether the shipping of their luxury purchases changed their opinion of the retailer.

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Three simple steps to reduce basket abandonment

Andrew - 18.12.2015

Basket abandonment is a thorn in the side of all online retailers and it's impossible to completely eradicate. But by improving delivery processes, retailers can do an awful lot to make those abandonment stats look more palatable. Here are three quick wins

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Dummy's guide to APIs

Paul - 26.11.2015

APIs are used across an organisation, from CRM systems to marketing, accounts to order processing and delivery. They’re the domain of techies so you could argue that you don’t need to worry about how they actually work. But because they’re so essential in connecting your organisation and the quality of APIs has such an impact on your development team, shouldn’t you at least know the basics?

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Debunking the myths of Delivery Management Platforms (DMPs)

Andrew - 18.11.2015

Delivery Management Platforms improve choice, flexibility and efficiency for retailers, all helping to deliver excellence to today’s demanding consumer. So why is there still some reticence around adoption? Part of the problem is a lack of understanding about the huge benefits offered by DMPs, also known as carrier management systems. DMP technology providers haven’t been great at communicating with retailers in the past, but we’re here to change all of that. I’ve shared seven common myths below, to help you get over some of the barriers to adopting a Delivery Management Platform.

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Don’t go in with your eyes closed when selecting a delivery management platform

Andrew - 11.11.2015

Ask the right questions to make sure you get the best solution for your business. Delivery is the biggest bugbear for any e-commerce company. From placing the order online to the product getting to your customers’ hands, the process in between can make or break your reputation as a reliable retailer. As shoppers continue to demand faster, cheaper and more convenient delivery options, e-commerce businesses have to deal with the reality of tighter budgets and rising costs in an increasingly competitive business environment. So what’s the answer?

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Fashion retailers - how good and bad deliveries can affect reputation

Susie - 02.11.2015

A bad (or good) experience can radically change our opinion of the brands we order from – despite the fact they’re never the people actually delivering the products. In the first of our series of posts highlighting how good and bad deliveries can affect reputation, we talk about fashion and hear from two of our mystery shoppers on where the brands went wrong (or right) and what they could have done to save the day. First up, George at ASDA.

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The holy grail of delivery - bringing joy to the 21st century shopper

Andrew - 12.08.2015

According to a poll of over 12,000 adults conducted by Gallup over Christmas 2014, a third of us (35%) are doing more of our shopping online than we did a year ago. But the more we buy online, the less satisfied we seem to be with the shopping experience. The conundrum is how do you get products to your customers as cheaply, quickly and efficiently as possible, without crippling the bottom line? Download our free ebook "The Holy Grail of Delivery" for practical advice and guidance in this area.

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12 things to consider when choosing a new carrier partner

Siobhan - 30.07.2015

Integrating a new carrier is a hassle every retailer has experienced. It needs doing, but it can feel risky (and exhausting) having to shake everything up all over again. From those who have experienced enough painful carrier integrations to last a lifetime, to others who are doing it for the first time, the process is always daunting. You have enough things to worry about so make it as stress free as possible. Guide yourself through the process by working through our questions below. These should help you to make the right choices and avoid common pitfalls.

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5 common mistakes retailers make when expanding overseas

Andrew - 21.07.2015

Many retailers dream about the day when they can launch their product overseas and become recognised as an international brand. Yet, the path towards making this a reality can seem strewn with hurdles, putting many ecommerce companies off. Others make the leap before they’re really ready or have thought things through properly.

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How 140 Characters Can Ruin Your Reputation

Rhea - 23.06.2015

Your brand reputation can take years to build but no time at all to destroy. Facebook, Twitter, Instagram or any other social media site offers the opportunity for growth but can also give the unfortunate side-effect of impacting your brand and taking a bite out of your business. Here we examine how, if it’s not effectively managed, social media can ruin your reputation, and how to minimise the risk to your brand.

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