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Luxury retailers – how damaging can poor delivery be?

Rhea - 29.01.2016

In the luxury sector, brand image is so painstakingly crafted that it’s surprising that delivery isn’t a bigger concern for retailers. After all, for many shoppers, it’s the parting experience they have with the brand. Do it badly and it’s the retailer’s reputation that will suffer. In the second of our series of posts highlighting the impact of good and bad delivery on brand reputation, we’ve spoken to two of our customers to hear whether the shipping of their luxury purchases changed their opinion of the retailer.

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Paying homage to the saviour of bricks and mortar – click and collect

Andrew - 22.01.2016

By 2018, the UK will see one in five retail stores close. Dramatic predictions and something the Centre for Retail Research has dubbed the ‘growing retail crisis’. But, with UK consumer spending intentions having risen for the fifth consecutive quarter and click and collect growing by 20% each year, could internet retailing buck the trend and help bricks and mortar stores to weather the storm?

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Future gazing: what’s in store for delivery in 2016

Andrew - 30.12.2015

No-one can say it hasn’t been exciting. The past 11 months in the delivery sector has seen everything we expected to happen – and plenty we didn’t. So, one year on, what technologies can we expect to see emerge or continue to be developed, and what will be the focus for consumers and retailers in 2016? Here are our predictions:

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Customer expectations on returns management: The next frontier for retailers to conquer

Andrew - 22.12.2015

Returns are part and parcel of a customer’s purchasing decision, but for too long, many retailers have thought of returns as a regrettable inconvenience; that the Consumer Contracts Regulations and its statutory two week returns legislation is just another way to make an already challenged industry work harder for its money. We’ve got to stop thinking of returns like this.

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Three simple steps to reduce basket abandonment

Andrew - 18.12.2015

Basket abandonment is a thorn in the side of all online retailers and it's impossible to completely eradicate. But by improving delivery processes, retailers can do an awful lot to make those abandonment stats look more palatable. Here are three quick wins

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Why Black Friday needs a rebrand

Andrew - 07.12.2015

Just seven days ago, we waited with baited breath in anticipation of how the day we love to hate would pan out for retailers and shoppers. But Black Friday has been a very different beast this year.

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Dummy's guide to APIs

Paul - 26.11.2015

APIs are used across an organisation, from CRM systems to marketing, accounts to order processing and delivery. They’re the domain of techies so you could argue that you don’t need to worry about how they actually work. But because they’re so essential in connecting your organisation and the quality of APIs has such an impact on your development team, shouldn’t you at least know the basics?

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Debunking the myths of Delivery Management Platforms (DMPs)

Andrew - 18.11.2015

Delivery Management Platforms improve choice, flexibility and efficiency for retailers, all helping to deliver excellence to today’s demanding consumer. So why is there still some reticence around adoption? Part of the problem is a lack of understanding about the huge benefits offered by DMPs, also known as carrier management systems. DMP technology providers haven’t been great at communicating with retailers in the past, but we’re here to change all of that. I’ve shared seven common myths below, to help you get over some of the barriers to adopting a Delivery Management Platform.

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Don’t go in with your eyes closed when selecting a delivery management platform

Andrew - 11.11.2015

Ask the right questions to make sure you get the best solution for your business. Delivery is the biggest bugbear for any e-commerce company. From placing the order online to the product getting to your customers’ hands, the process in between can make or break your reputation as a reliable retailer. As shoppers continue to demand faster, cheaper and more convenient delivery options, e-commerce businesses have to deal with the reality of tighter budgets and rising costs in an increasingly competitive business environment. So what’s the answer?

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Fashion retailers - how good and bad deliveries can affect reputation

Susie - 02.11.2015

A bad (or good) experience can radically change our opinion of the brands we order from – despite the fact they’re never the people actually delivering the products. In the first of our series of posts highlighting how good and bad deliveries can affect reputation, we talk about fashion and hear from two of our mystery shoppers on where the brands went wrong (or right) and what they could have done to save the day. First up, George at ASDA.

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Technology, barrier or enabler? Download your whitepaper now

Andrew - 21.10.2015

We all know retail brands that retain a big slice of their industry pie. But for every big name there is an exciting and innovative challenger who is fighting for each and every customer. We asked respected journalist Glynn Davis to sit down with five challenger brands who are redefining their categories, with delivery at the heart of their innovations, including COOK, Bloom & Wild and Orlebar Brown. Download your free copy of this whitepaper now.

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2015 eCommerce Expo: Our recap

Andrew - 09.10.2015

One week on from eCommerce Expo, we’ve had time to get back into the swing of things and reflect on what we’ve learnt from this year’s conference and all the amazing individuals, startups and businesses we had a chance to meet! From website builders, hosting companies, email marketing experts, payment and checkout specialists, packaging and pick and pack professionals to 3PL firms, absolutely every corner of the ecommerce sector was represented at the event. It was great for us at Electio to speak to so many of these companies to get their thoughts on the direction the sector is moving in and, most importantly, what we can do as an industry to make the customer experience better.

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Another opportunity to see Electio at eDelivery Conference

Andrew - 08.10.2015

Don’t miss out on your chance to see electio and meet the team at next week’s eDelivery Conference in the Novotel London on Tuesday 13 October. Electio are one of the proud sponsors of this event and on the day we’ll be offering demos of Electio’s delivery management system and discussing how you can keep up with your customer's growing delivery expectations.

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Come and See Electio at eCommerce Expo 2015

Andrew - 24.09.2015

If you’re attending the 2015 eCommerce Expo, taking place at Olympia London from September 30 – October 1, be sure to visit us at Stand 440 to see the first full demo of Electio and meet the team behind this new delivery management system.

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Free Download 2015 Research Report on International Trading

Rhea - 23.09.2015

For the last two years, Internet Retailing Magazine have conducted research specifically into the area of international expansion among retail businesses, and Electio were proud to sponsor their 2015 International Report. The 2015 research report delves deep into retailers' strategies for international trading, expansion in this area and the challenges and opportunities faced. Download your copy of this report for free.

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Video Discussion - Internet Retailing panel discussion on trading internationally

Andrew - 22.09.2015

Watch this video of the discussion panel to hear some great advice on what to consider before expanding overseas. For instance, if you’re receiving orders from a certain country, does that make it your first choice for expansion? Not necessarily! It might be a bad idea if local courier services are immature. Similarly, if you’re known for your fast delivery in the UK, how will you translate that reputation to Europe or further? Have you taken into account what the customer expectations are in that country? An example is the mature market for lockers in eastern Europe which are still very new in the UK.

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