Electio appoints ex-MetaPack head of service excellence as director of client technology

Electio has appointed Paul Hill as its director of client technology. Paul joins the team behind the new delivery management platform following an extensive career in the logistics industry.

Most recently director of service excellence at MetaPack, Paul has more than two decades worth of expertise in improving client experiences at some of the biggest names in the delivery sector, including UPS, formerly Lynx Express. Paul started his career as transport and projects manager at Birthdays, the UK’s largest birthday card retailer. 

As director of client technology at Electio, Paul will work closely with the software development and customer service teams, responsible for making sure the product’s future development is customer focused and keeping pace with demand. Paul will also ensure retailers are supported through the on-boarding process and are able to use the technology to its full potential. 

Paul will also play a key role in future developments of the platform whilst taking the lead on issues ranging from implementation to project management, service delivery to support and account management. 

David Grimes, CEO of MPD Group said: "Paul is a huge boost to the Electio team. He has a wealth of experience in operations, delivery, retail, and technology having worked with some of our industry’s biggest players. We’re continuing to attract the best talent from across the industry. Having Paul on board really goes to show that we’re making waves in our space."

Paul, who was previously disenchanted by the absence of investment and innovation across the sector, said: "Electio has provided me with a fantastic opportunity to be a part of an energetic, agile team that is passionate about delivering a product that the industry has long been crying out for."

"I love the disruptive approach Electio and its close-knit team is taking, and I’m genuinely excited that this flexible and scalable technology is providing the e-commerce industry with exactly what it needs right now – choice!"

Part of MPD Group, the Electio SaaS platform offers services including click and collect, international or next day delivery, from the world’s leading carriers. This enables retailers of all sizes, as well as third party logistics organisations, to connect directly to those services through a single portal, immediately enhancing the delivery options they can offer to customers.